Contact us. We will respond within 24 hours via WhatsApp.
This is not a marketing promise. This is a commitment. Making it public means we are accountable for it.
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Get in Touch With Us
- R6RM+6GC, Al-Shok Rd, Tripoli, Libya.
- 9:00am to 9:00pm everyday except for Fridays
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+218940803302
+218935325950 - hello@alnamma.org
10 questions about communication and response
Answers based on 13 years of experience in teaching English in Libya.
What is the fastest way to contact AlNamma and get a genuine response?
WhatsApp — unrivaled. In Libya, WhatsApp is the channel where things actually get done. Email is much slower. Online forms take time to review. WhatsApp reaches us directly, and we respond personally.
Is a response within 24 hours really guaranteed? What happens if 24 hours pass without a response?
Yes, this is a genuine commitment we uphold—not just a slogan. If 24 hours pass without a response on a normal working day, send a follow-up message and we will prioritize it immediately. We recommend sending messages during working hours (9 a.m.–6 p.m.) for the fastest response.
Can I visit the school in person before registering?
Yes. We welcome site visits. Seeing the place and the teaching staff makes the decision easier—and that’s the goal. To arrange a visit, please contact us via WhatsApp first.
Does sending a message via WhatsApp mean I am committed to registering?
Not at all. Contacting us is the start of a conversation—not a contract. You can send your questions, request course information, or arrange a free placement test with no prior obligation. There’s no pressure or urgent follow-up from our team.
Do you communicate in Arabic or English? Can I send my messages in Arabic?
Both. Our team is bilingual—Arabic is our primary language for communicating with Libyan students. Send your message in Arabic, however you prefer, and we will reply in the same language. English is also available if you prefer to practice using it.
I am a parent — can I inquire on behalf of my son or daughter?
With pleasure. Many of our inquiries come from parents who make decisions on behalf of or with their children. Please send us your son’s/daughter’s age, current level, and goals, and we will suggest the most suitable course.
Can you send the course details and prices to my family via WhatsApp?
Yes. If you would like to send the information to someone else—a parent, partner, or someone who financially supports your decision—we can contact them directly if you give us permission. The information we send is clear, complete, and requires no further explanation.
What are the opening hours?
You can send a WhatsApp message at any time—we will receive it. We process messages during our official working hours (Saturday–Thursday, 9 a.m.–6 p.m.) . Messages sent outside of these hours will be answered within 24 hours of the next business day.
Is there an academic advisor I can speak to, not just a receptionist?
Yes. When you contact us, an academic advisor will respond , assessing your level, recommending the right course, and answering technical questions about exams and accreditation. It’s not just a “form-filler.”
I sent a message and received no reply — what should I do?
If 24 hours pass on a workday without a response: Please resend the same message, starting with “Follow-up.” We give follow-ups immediate priority. This is very rare—but if it does, we apologize and correct it immediately.
